Service Centre – RMA request terms

Return Material Authorisation

The customer must obtain a return material authorisation (RMA) number from Traffic Technology Ltd before returning any products to Traffic Technology Ltd for repair. An RMA number must be issued whether the repair is covered by repair program or not. Customers can obtain RMA numbers by contacting Traffic Technology Ltd online or by phone at +44 (0) 1280 818656

Repair Warranty

All repairs carry a 90-day warranty, which begins the day the repaired item is shipped back to the customer. The product will continue to be covered by any existing repair program or by the 90-day repair warranty, whichever is longer.

Standard Repair

The customer may return a hardware product for repair that is not covered by a repair program. A standard repair fee, specific to the product, is charged for any product that is repaired outside of the covered period.

No repairable Hardware

Traffic Technology Ltd contacts the customer for hardware covered under a repair program that cannot be repaired and offers an equivalent replacement product, if available.
For hardware that is not covered under a repair program, Traffic Technology Ltd offers customers the following options:

1. The customer may upgrade to a newer, functionally equivalent product at normal list price.

2. Traffic Technology Ltd can return the product to the customer. There is a nominal testing and handling fee for this option.

3. The customer can request that Traffic Technology Ltd appropriately dispose of the product for them at no charge.

No defective Hardware

The customer is notified if, after examining and testing a returned product, Traffic Technology Ltd concludes that the product is not defective. The product is returned at the customer’s expense and the customer is charged a nominal examination and testing fee or the standard repair fee, whichever is less.

Transit Insurance

It is the customer responsibility to ensure sufficient insurance is in place for the transit of goods to and from our offices. Traffic Technology Ltd hold no responsibility for the loss or damage sustained while in transit.

These Terms and Conditions are subject to change without notice at the discretion of the Company, by continuing to use the service you are agreeing to the Terms and Conditions and privacy policy in its current format.

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